PRIVACY POLICY

Last Updated: 26 August 2026

GT Designs (Pty) Ltd respects your privacy and is committed to protecting the personal information that you provide to us.

This Privacy Policy explains how GT Designs (Pty) Ltd collects, uses, stores, protects and otherwise processes personal information when you visit our website, create an account, place an order, upload artwork, request a design, contact us or otherwise use our products and services.

This Privacy Policy is intended to comply with applicable South African privacy and data-protection legislation, including the Protection of Personal Information Act 4 of 2013 (POPIA).

POPIA establishes conditions for the lawful processing of personal information and provides rights and remedies to individuals whose personal information is processed.

1. COMPANY INFORMATION

GT Designs (Pty) Ltd

Registration Number: 2013/1103267/07

Physical Address:
20 Maclean Street, Celtis Centre
Brits, South Africa
Between Autozone & VIP Salon

Telephone: 012 004 2492
WhatsApp: 073 077 4349
Email: info@gtdesignssa.com
Website: www.gtdesignssa.com

For purposes of this Privacy Policy, GT Designs (Pty) Ltd is referred to as “GT Designs”, “we”, “us” or “our”.

2. ACCEPTANCE OF THIS PRIVACY POLICY

By using our website, creating an account, submitting an enquiry, placing an order, uploading artwork or otherwise providing personal information to GT Designs, you acknowledge that you have read and understood this Privacy Policy.

Where applicable, we will obtain consent for processing that requires consent under applicable law.

Where processing is necessary to fulfil a contract, comply with a legal obligation or for another lawful basis recognised by POPIA, we may process the relevant information without relying solely on consent.

3. WHAT IS PERSONAL INFORMATION?

Personal information is information relating to an identifiable, living natural person and, where applicable under POPIA, an identifiable existing juristic person.

Depending on how you interact with us, personal information may include:

  • Name and surname;

  • Company or organisation name;

  • Registration or business information;

  • Telephone number;

  • WhatsApp number;

  • Email address;

  • Billing address;

  • Delivery address;

  • Collection information;

  • Account login information;

  • Order history;

  • Payment and transaction information;

  • Customer communications;

  • Artwork and design instructions;

  • Information contained in uploaded files;

  • IP address;

  • Browser information;

  • Device information;

  • Website usage information;

  • Cookies and similar technologies; and

  • Other information that you voluntarily provide to us.

4. INFORMATION WE COLLECT

We may collect personal information when you:

  • Visit our website;

  • Create an account;

  • Register as a customer;

  • Place an order;

  • Request a quotation;

  • Upload artwork;

  • Request a custom design;

  • Contact us by email;

  • Contact us through WhatsApp;

  • Contact us by telephone;

  • Subscribe to marketing communications;

  • Submit an enquiry or contact form;

  • Request delivery;

  • Select store collection;

  • Submit a product review;

  • Participate in a promotion; or

  • Otherwise interact with GT Designs.

5. INFORMATION PROVIDED DURING CHECKOUT

When you place an order, we may collect information necessary to process and fulfil the transaction.

This may include:

  • Full name;

  • Company name;

  • Telephone number;

  • Email address;

  • Billing address;

  • Delivery address;

  • Product selections;

  • Product quantities;

  • Product specifications;

  • Customisation information;

  • Artwork;

  • Design instructions;

  • Order notes;

  • Payment status;

  • Transaction reference; and

  • Other information necessary to fulfil your order.

6. PAYMENT INFORMATION

Where you make an online payment, your payment may be processed through a third-party payment service provider.

Depending on the payment method used, payment information may be collected and processed directly by the relevant payment provider.

GT Designs does not ordinarily need to receive or store your complete bank-card number, CVV or card security information.

Payment providers may process your information in accordance with their own privacy policies and terms.

We may retain transaction information such as:

  • Payment status;

  • Transaction reference;

  • Amount paid;

  • Date of payment;

  • Payment method; and

  • Other information required for accounting, reconciliation, fraud prevention and legal compliance.

7. CUSTOMER ACCOUNTS

If you create an account on our website, we may process information associated with your account, including:

  • Name;

  • Email address;

  • Telephone number;

  • Account username;

  • Password credentials;

  • Order history;

  • Saved addresses;

  • Wishlist or saved products where applicable; and

  • Other information associated with your account.

Passwords should be kept confidential and should not be shared with other people.

GT Designs will not ask you to disclose your account password through an unsolicited communication.

8. CUSTOMER ARTWORK AND UPLOADED FILES

Our website may allow customers to upload artwork, photographs, logos, designs and other files.

Uploaded material may contain personal information belonging to the customer or another person.

We may process uploaded files for purposes including:

  • Preparing artwork for production;

  • Printing;

  • Embroidery;

  • Sublimation;

  • DTF printing;

  • UV printing;

  • Signage production;

  • Design modification;

  • Proof preparation;

  • Quality control;

  • Order fulfilment; and

  • Customer support.

Customers should not upload personal information belonging to another person unless they have the necessary permission or lawful basis to do so.

9. CUSTOMER RESPONSIBILITY FOR UPLOADED INFORMATION

You are responsible for ensuring that information and files uploaded to our website are lawful and that you have the necessary rights or permissions to provide them to us.

Where you upload photographs, names, contact details, identification information or other personal information belonging to another person, you are responsible for ensuring that the processing and disclosure of that information to GT Designs is lawful.

10. WHY WE COLLECT PERSONAL INFORMATION

We may process personal information for purposes including:

  • Creating and managing customer accounts;

  • Processing orders;

  • Processing payments;

  • Preparing quotations;

  • Providing design services;

  • Preparing artwork;

  • Producing customised products;

  • Delivering orders;

  • Processing store collections;

  • Communicating with customers;

  • Providing customer support;

  • Managing returns, refunds and cancellations;

  • Responding to enquiries;

  • Preventing fraud and abuse;

  • Maintaining business records;

  • Improving our website and services;

  • Conducting internal administration;

  • Sending relevant marketing communications where permitted;

  • Complying with legal and regulatory obligations; and

  • Protecting our legitimate business interests and legal rights.

We will not intentionally collect more personal information than reasonably necessary for the relevant purpose.

The Information Regulator emphasises the principle of collecting only information that is necessary for a defined purpose.

11. LAWFUL PROCESSING

GT Designs will process personal information in accordance with the applicable requirements of POPIA.

Depending on the circumstances, processing may be based on:

  • Your consent;

  • The performance of a contract with you;

  • Taking steps at your request before entering into a contract;

  • Compliance with a legal obligation;

  • Protecting a legitimate interest;

  • Protecting your vital interests where applicable; or

  • Another lawful basis recognised by applicable law.

Where consent is required, you may generally withdraw your consent, subject to legal or contractual limitations and any consequences that may reasonably follow from the withdrawal.

12. USING INFORMATION TO PROCESS YOUR ORDER

We use the information you provide to:

  • Confirm your order;

  • Prepare your products;

  • Process your payment;

  • Contact you about artwork;

  • Obtain artwork approval;

  • Arrange production;

  • Arrange delivery;

  • Notify you when your order is ready;

  • Process store collection;

  • Handle refunds or cancellations; and

  • Provide after-sales support.

Without certain information, we may not be able to process or fulfil your order.

13. COMMUNICATIONS

We may contact you using the contact information you provide.

Transaction-related communications may include:

  • Order confirmations;

  • Payment notifications;

  • Artwork requests;

  • Proof approvals;

  • Production updates;

  • Collection notifications;

  • Delivery notifications;

  • Refund communications;

  • Customer service responses; and

  • Other communications necessary to fulfil your transaction.

These communications may be sent by:

  • Email;

  • Telephone;

  • WhatsApp;

  • SMS; or

  • Other communication methods made available by GT Designs.

14. MARKETING COMMUNICATIONS

Where permitted by applicable law, GT Designs may send customers information about:

  • New products;

  • Promotions;

  • Special offers;

  • Services;

  • Discounts;

  • Company announcements; and

  • Other marketing material.

Where required, marketing communications will be sent with the appropriate consent or in accordance with applicable direct-marketing rules.

You may request that we stop sending you marketing communications.

Each electronic marketing communication may also provide an appropriate method for opting out where required by law.

15. WHATSAPP COMMUNICATIONS

GT Designs may use WhatsApp to communicate with customers regarding enquiries, quotations, artwork, orders, delivery and customer support.

WhatsApp is a third-party communication platform and may process information in accordance with its own privacy policies and terms.

Customers should avoid sending unnecessary sensitive personal information through WhatsApp.

16. EMAIL COMMUNICATIONS

We may use email to communicate with customers regarding orders, quotations, artwork, invoices, delivery, support and other business-related matters.

Email communications may be stored as part of our business records.

17. DELIVERY INFORMATION

If you request delivery, we may provide relevant information to a courier or delivery service provider.

This may include:

  • Recipient name;

  • Telephone number;

  • Delivery address;

  • Order reference;

  • Package information; and

  • Information reasonably necessary to complete the delivery.

We will only disclose information reasonably necessary for the delivery service to perform its function.

18. THIRD-PARTY SERVICE PROVIDERS

GT Designs may use third-party service providers to operate our website and business.

These may include providers of:

  • Website hosting;

  • E-commerce software;

  • Payment processing;

  • Courier and delivery services;

  • Email services;

  • Cloud storage;

  • Website security;

  • Analytics;

  • Customer communication;

  • Marketing services;

  • Accounting services; and

  • Other business-related services.

Where we use operators or service providers to process personal information on our behalf, we will take reasonable steps to ensure that the information is processed appropriately and protected as required by applicable law.

19. INTERNATIONAL DATA TRANSFERS

Some third-party service providers used by GT Designs may store or process information outside South Africa.

Where personal information is transferred outside South Africa, GT Designs will take reasonable steps to ensure that the transfer is permitted under applicable law and that appropriate protections are in place.

POPIA contains requirements relating to the transfer of personal information outside the Republic, including circumstances involving foreign recipients and levels of protection.

20. COOKIES

Our website may use cookies and similar technologies.

Cookies are small files or pieces of information stored on your device that can help websites remember information and understand how visitors use the website.

We may use cookies for purposes including:

  • Keeping products in your shopping cart;

  • Maintaining customer sessions;

  • Remembering preferences;

  • Supporting account functionality;

  • Improving website performance;

  • Understanding website usage;

  • Security and fraud prevention; and

  • Marketing or analytics where applicable.

Some cookies may be essential for the website to function correctly.

You may be able to control or disable certain cookies through your browser settings. However, disabling essential cookies may affect website functionality.

21. WEBSITE ANALYTICS

Where analytics tools are used, information about website visits and interactions may be collected.

This may include:

  • IP address;

  • Browser type;

  • Device type;

  • Operating system;

  • Pages visited;

  • Referring website;

  • Approximate location;

  • Date and time of visit; and

  • Website interaction information.

Analytics information may be used to understand website performance and improve our services.

Where third-party analytics services are used, those providers may process information according to their own privacy policies.

22. SECURITY OF PERSONAL INFORMATION

GT Designs takes reasonable technical and organisational measures to protect personal information against:

  • Unauthorised access;

  • Loss;

  • Theft;

  • Misuse;

  • Destruction;

  • Accidental disclosure;

  • Unauthorised alteration; and

  • Other forms of unlawful processing.

Security measures may include:

  • Access controls;

  • Password protection;

  • Secure hosting;

  • Software updates;

  • Security monitoring;

  • Backups;

  • Restricted access to customer information; and

  • Other reasonable security measures appropriate to the information processed.

No method of transmitting or storing information electronically can be guaranteed to be completely secure.

23. DATA BREACHES

If GT Designs becomes aware of a security compromise involving personal information, we will assess the incident and take appropriate steps as required by applicable law.

Where POPIA requires notification to affected data subjects and/or the Information Regulator, GT Designs will provide the required notification.

The Information Regulator provides specific services for reporting personal-information security compromises.

24. HOW LONG WE KEEP PERSONAL INFORMATION

GT Designs will retain personal information only for as long as reasonably necessary for the purpose for which it was collected, unless a longer retention period is required or permitted by law.

Retention periods may depend on:

  • The nature of the information;

  • The purpose for which it was collected;

  • Whether an ongoing customer relationship exists;

  • Accounting requirements;

  • Tax requirements;

  • Legal requirements;

  • Dispute resolution;

  • Fraud prevention; and

  • Other legitimate business requirements.

When personal information is no longer required, we will take reasonable steps to delete, destroy or anonymise it where appropriate.

25. CUSTOMER RIGHTS

Subject to applicable law, you may have rights relating to your personal information, including the right to:

  • Ask whether GT Designs holds personal information about you;

  • Request access to personal information we hold about you;

  • Request correction of inaccurate or incomplete information;

  • Request deletion of information where legally applicable;

  • Object to certain processing;

  • Object to direct marketing;

  • Withdraw consent where processing is based on consent;

  • Request information about how your personal information is being processed; and

  • Lodge a complaint concerning the processing of your personal information.

The Information Regulator confirms that POPIA provides data subjects with rights including access, correction and objection to processing.

These rights are subject to applicable legal limitations and requirements.

26. REQUESTING ACCESS TO YOUR INFORMATION

If you wish to request access to personal information held by GT Designs, please contact us using the details provided below.

Your request may need to contain sufficient information to allow us to identify you and locate the relevant information.

We may be required to verify your identity before providing access to personal information.

Where applicable, requests will be handled in accordance with POPIA, PAIA and other applicable legislation.

27. CORRECTING YOUR INFORMATION

If you believe that information we hold about you is inaccurate, incomplete or outdated, please contact us and provide the corrected information.

We will take reasonable steps to update information where appropriate.

28. DELETING YOUR INFORMATION

You may request that we delete personal information where you have a lawful right to request deletion.

However, we may be required or permitted to retain certain information for reasons including:

  • Tax;

  • Accounting;

  • Legal compliance;

  • Fraud prevention;

  • Contractual obligations;

  • Dispute resolution;

  • Legal claims; or

  • Other lawful purposes.

Where information cannot lawfully be deleted, we will explain the relevant limitation where appropriate.

29. OBJECTING TO PROCESSING

You may object to certain processing of your personal information where POPIA provides you with a right to object.

If you object to processing that is necessary to provide a product or service you have requested, we may not be able to provide that product or service.

We will consider objections in accordance with applicable law.

30. DIRECT MARKETING

You may object to receiving direct marketing communications from GT Designs.

If you no longer wish to receive marketing communications, you may:

  • Use the unsubscribe option provided in the relevant communication;

  • Contact us by email;

  • Contact us by WhatsApp; or

  • Contact us by telephone.

Your request will be processed in accordance with applicable direct-marketing requirements.

31. CHILDREN’S PERSONAL INFORMATION

Our website is not specifically directed at children.

We do not intentionally seek to collect personal information from children unless permitted by applicable law and with the required consent or authorisation.

If you believe that a child has provided personal information to us unlawfully, please contact us so that we can investigate the matter.

32. SPECIAL PERSONAL INFORMATION

Customers should avoid submitting unnecessary sensitive or special personal information through our website.

This may include information such as:

  • Health information;

  • Biometric information;

  • Religious information;

  • Political information;

  • Information relating to criminal behaviour;

  • Information concerning sex life; or

  • Other information classified as special personal information under POPIA.

Where special personal information is necessary for a legitimate service or transaction, GT Designs will process it in accordance with applicable law.

33. AUTOMATED DECISION-MAKING

GT Designs does not currently intend to make decisions about customers solely through automated processing where such processing produces legal or similarly significant effects, except where permitted by applicable law.

If this changes, GT Designs will take appropriate steps to comply with applicable legal requirements.

34. FRAUD PREVENTION

We may process personal information to detect and prevent:

  • Fraudulent transactions;

  • Payment fraud;

  • Account abuse;

  • Identity misuse;

  • Website abuse;

  • Unauthorised access; and

  • Other unlawful activity.

Information may be shared with relevant service providers, financial institutions or authorities where permitted or required by law.

35. LEGAL DISCLOSURES

GT Designs may disclose personal information where reasonably necessary or legally required, including to:

  • Courts;

  • Law-enforcement authorities;

  • Government authorities;

  • Regulators;

  • Tax authorities;

  • Legal advisers;

  • Auditors;

  • Professional advisers; or

  • Other parties where disclosure is permitted or required by law.

36. BUSINESS TRANSFERS

If GT Designs undergoes a merger, acquisition, restructuring, sale of assets or other business transaction, customer information may form part of the transferred business assets where legally permissible.

Any such transfer will remain subject to applicable privacy and data-protection requirements.

37. LINKS TO OTHER WEBSITES

Our website may contain links to third-party websites.

GT Designs is not responsible for the privacy practices, security or content of third-party websites.

You should review the privacy policies of third-party websites before providing them with personal information.

38. SOCIAL MEDIA

GT Designs may operate social-media profiles or include social-media features on our website.

Interactions with third-party social-media platforms are governed by the privacy policies and terms of those platforms.

We may receive information made publicly available through your interaction with our social-media pages, subject to applicable law and the platform’s functionality.

39. CHANGES TO THIS PRIVACY POLICY

GT Designs may update this Privacy Policy from time to time.

The updated version will be published on the website together with a revised “Last Updated” date.

Where required by law, we will take additional steps to notify affected individuals of material changes.

40. COMPLAINTS

If you believe that GT Designs has processed your personal information unlawfully or has otherwise failed to comply with applicable privacy requirements, please contact us first so that we can investigate and attempt to resolve the matter.

You may also have the right to lodge a complaint with the Information Regulator of South Africa.

The Information Regulator is an independent body established under POPIA and is responsible for monitoring and enforcing compliance with POPIA and PAIA.

41. INFORMATION REGULATOR

For matters concerning POPIA, you may contact the Information Regulator using its official contact channels.

Information Regulator (South Africa)

Telephone: 010 023 5200
Email: enquiries@inforegulator.org.za

The Information Regulator provides services relating to POPIA complaints, security compromises, compliance and other privacy matters.

42. CONTACT GT DESIGNS

For questions, requests or concerns regarding this Privacy Policy or the processing of your personal information, please contact:

GT Designs (Pty) Ltd
Registration No.: 2013/1103267/07

Physical Address:
20 Maclean Street, Celtis Centre
Brits, South Africa
Between Autozone & VIP Salon

Telephone: 012 004 2492
WhatsApp: 073 077 4349
Email: info@gtdesignssa.com
Website: www.gtdesignssa.com

43. RESPONSIBLE PERSON / INFORMATION OFFICER

GT Designs will designate an appropriate person responsible for overseeing compliance with applicable privacy and information-protection requirements.

Where required by law, the relevant Information Officer or Deputy Information Officer details will be made available to customers and data subjects through the appropriate company documentation or contact channel.

44. IMPORTANT NOTICE

This Privacy Policy describes GT Designs’ intended approach to the processing and protection of personal information.

It should be read together with our:

  • Terms & Conditions;

  • Refund, Returns & Cancellation Policy;

  • Cookie information;

  • PAIA Manual, where applicable; and

  • Other notices published on our website.

Nothing in this Privacy Policy is intended to exclude, restrict or waive any right or protection that cannot lawfully be excluded, restricted or waived under South African law.

GT Designs (Pty) Ltd is committed to treating your personal information responsibly, transparently and securely.